Table of Contents

One Management Issues.- 1 The Rank Xerox experience: benchmarking ten years on.- 2 The extended enterprise: the context for benchmarking.- 3 The role of competency questions in enterprise engineering.- 4 Developing performance networks to improve the benchmarking process — action research for productivity improvement.- 5 Benchmarking — the neglected element in total quality management.- 6 The role of benchmarking in the management of change process: some reflections from the TIME GUIDE project.- 7 Benchmarking the investment process of new technology.- 8 Free trade and ecology — benchmarking as a method towards a sustainable future.- 9 From uncertainty to controllability, learning and innovation.- Two Applications.- 10 Benchmarking..........to be the best!.- 11 Internal benchmarking: identifying best practices within a global enterprise.- 12 Benchmarking in Norwegian industry and relationship benchmarking.- 13 Technological benchmarking: a case study in product development by a small manufacturer.- 14 Benchmarking for implementing a new product strategy.- 15 Benchmarking of Tandberg Data against EFQM’s assessment model.- 16 Benchmarking at Bang & Olufsen A/S.- 17 Strategic performance of the production system in a machine-tool building company.- 18 Increasing dynamic adaptability through the application of benchmarking in operational navigation.- 19 Benchmarking of bid preparation for capital goods.- 20 Benchmarking in software development.- Three Modeling.- 21 How to improve company performances from outside: a benchmarking model.- 22 The use of process modelling in benchmarking.- 23 Introducing new technologies in organisations – business model perspective.- 24 Modelling techniques for benchmarking in complex administration systems: an approach from a totalquality viewpoint.- Four Tools and Techniques.- 25 Benchmarking techniques.- 26 Customer value profiling: continuously benchmarking what matters most — value delivered to the marketplace.- 27 An architecture for automated consultancy tools for benchmarking and implementing production planning and control software.- 28 Productivity measurement: methods and tools developed in TOPP (a productivity program for manufacturing industries).- 29 Compare your performance and practice with the world excellence: a prototype of a benchmarking system.- 30 Determination of what to benchmark: a customer-oriented methodology.- 31 The lean analysis of the business — lean-factors and lean-characteristics.- 32 An integrated approach to software systems planning and selection based on CIMOSA-models.- 33 The “material conversion classification”.- 34 Fuzzy logic in team design.- Five Performance Indicators and Measurement.- 35 Indicators for the evaluation of organizational performance.- 36 TOPP — a method for company self-assessment.- 37 Performance measurement — an important tool in change process.- 38 Benchmarking as performance reference in a performance management model.- 39 ECOGRAI — A method to design and to implement performance measurement systems for industrial organizations — concepts and application to the maintenance function.- 40 Performance parameters to define “lean production level” in Spanish home appliance cluster: from component suppliers to assembling factories.- Six Group Work Reports.- 41 How to implement benchmarking.- 42 Modelling for benchmarking.- 43 Performance indicators.- Index of contributors.

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