Table of Contents

Preface

Introduction: Of Crashes and Their Causes

Chapter 1: Forgetting to Extend the Flaps (Or What Happens during Extreme Stress)

Chapter 2: Who Is Crazy Enough to Criticize a Captain? (Or When the Boss Is the Problem)

Chapter 3: Landing in Bad Weather (Or When a Target Becomes an Obsession)

Chapter 4: Airplanes Going Down and Nobody Cares (Or What Happens When You Let Your Target Out of Sight)

Chapter 5: “But I Thought You Were Flying!” (Or When Responsibilities Are Blurred)

Chapter 6: Blame Culture (Or When Mistakes Are Covered Up)

Chapter 7: Crash Communication (Or When Killer Phrases Set the Tone)

Conclusion: Utilizing Resources: Or Company Resource Management

About the Author

Peter Brandl, born in Germany, is an internationally sought-after communication expert, as well as a professional pilot and flight instructor. He takes his expertise from more than 20 years with a consulting and training business for executives, teams, salespeople, and flight crews. Besides his consulting business, he built up several companies and worked as a sales manager and CEO. Peter has spoken in 14 countries on 3 continents and authored multiple books, which all became bestsellers in different countries.