Table of Contents

• Part I: The essentials of designing user experience
• 1 An introduction to user experience
• 2 PACT: a framework for UX
• 3 The process of UX design
• 4 Cross Channel UX?
• 5 Usability
• 6 Experience design
• Part II: Techniques for designing interactive systems
• 7 Understanding
• 8 Envisionment
• 9 Design 10 Evaluation
• 11 Task analysis
• 12 Visual interface design
• 13 Multimodal interface design
• Part III: Contexts for designing interactive systems
• 14 Designing apps and websites
• 15 Social media
• 16 Collaborative environments
• 17 Agents and avatars
• 18 Ubiquitous computing
• 19 Mobile computing
• 20 Wearable computing
• PART IV: Foundations of UX design
• 21 Memory and attention
• 22 Affect
• 23 Cognition and action
• 24 Social interaction
• 25 Perception and navigation