The purpose of this book is not to short-cut any formal learning and understanding of the use of established and practical management tools and techniques but to provide an easy access to various management approaches through a collection of models and brief prompting notes. As such this book will be of value for, practising mangers, students and management consultants; whether undertaking assignments for external clients or working within their own organizations in an advisory capacity. The book not only supports the Institute of Business Consulting's Certificate and Diploma programmes but also provides a wide range of models and brief notes on over twenty recognisable skill sectors within management fields and specialisms.

SIMON BURTONSHAW-GUNN has worked on management consultancy projects in the UK, Libya, the Republic of Kazakhstan, Indonesia, and the Kingdom of Saudi Arabia. In addition he has designed and delivered management training as part of a European Union co-operation programme in, Bangladesh, Thailand, Sri Lanka, Indonesia, Malaysia, the Philippines, Vietnam and India.

He has a strong academic background evidenced by two Master's degrees in management strategy topics together with a PhD by research in partnering and collaborative working. To complement his academic achievements his experience is recognized with Fellowship of four professional institutions including the UK's Chartered Management Institute and the Institute of Business Consulting. For a period of four years he held the position of a Post-doctorate Research Fellow at the Manchester Metropolitan University relinquishing this at the beginning of 2005 to take up the role of a Visiting Professor at the University of Salford in Greater Manchester. Here he served for almost three years in the 6* research rated School of the Built Environment before being appointed as the first Visiting Professor to the new Salford Business School. Professor Burtonshaw-Gunn has been a research examiner for the UK's Chartered Institute of Purchasing and Supply (CIPS) since 2002 and is currently an external member of the Employment and Finance Committee and succession member to the Board of Governors at the University of Bolton. He has recently been appointed as a member of the Court at the University of Leeds for a two-year term.

Simon is one of the founding members of an academic research group (International Supply Chain Risk Management) and has presented conference papers in Sweden, the USA, UK, Hungary and India, together with a number of refereed publications, professional journal articles and textbook contributions. This is his first book.

Foreword. Introduction. Acknowledgements. 1. Business Planning. 2. Change Management. 3. Customer Relationship Management. 4. Decision Making and Problem Resolution. 5. Financial Management. 6. International Business. 7. Marketing Management. 8. Organizational Development. 9. People-Focused Performance Management. 10. Process Improvement. 11. Product Management. 12. Project Management. 13. Quality Management. 14. Risk Management. 15. Strategic Management. 16. Supply Chain Management. 17. Time Management. 18. Undertaking Research. 19. Working as a Consultant. 20. Workshop Facilitation. References. Index.