This is a training manual on communication for healthcare professionals. This text is a practical training manual on communication and how to establish sound, professional, practical, rewarding relationships which will support effective therapy and enhance patient health and morale. General chapters are included on effective communication and developing communication skills and then more focused chapters contain the specifics of dealing with, for example, complaints, critical care, death and dying, grieving relatives and then also written communication, personal communication such as presentations, application and interview techniques. The book aims to be interactive and engaging, as all communication should be with the use of exercises, space for reader comments and questions and a range of observational projects and training exercises. The content throughout is related to healthcare situations, with examples and case studies and references are made to nursing, pharmacy and medicine throughout the core material.
This is a training manual on communication for healthcare professionals. This text is a practical training manual on communication and how to establish sound, professional, practical, rewarding relationships which will support effective therapy and enhance patient health and morale. General chapters are included on effective communication and developing communication skills and then more focused chapters contain the specifics of dealing with, for example, complaints, critical care, death and dying, grieving relatives and then also written communication, personal communication such as presentations, application and interview techniques. The book aims to be interactive and engaging, as all communication should be with the use of exercises, space for reader comments and questions and a range of observational projects and training exercises. The content throughout is related to healthcare situations, with examples and case studies and references are made to nursing, pharmacy and medicine throughout the core material.
1. What Is Communication and Why Do We Communicate?; 2. Effective Written and Spoken Communication; 3. Patients: Who They Are and What Are They Like?; 4. What are the Primary Skills of Effective Interpersonal Communication?; 5. The Secrets of Interpersonal Communication; 6. How Can You Develop Your Skills?; 7. Communications with the Outside World; 8. Influencing and Negotiating (including developing public health messages); 9. Interviewing and Counselling; 10. Communication in a Team; 11. Risk Communication; 12. Care in the Community; 13. Inpatient Care; 14. Critical Care; 15. Death and Dying; 16. Grief, Anger and Violence; 17. Customer Service; 18. Managing Complaints; 19. Media Relations; 20. Graphic Design: Making Print Work; 21. Managing Meetings; 22. Going for a Job; 23. Anticipating and Managing Crisis Communications; 24. Management Communications.
'This book provides advice on specialised topics such as risk
communication, sex, death and dying, media relations, and many
other areas where expert guidance should always be welcome. The
book meets these authors expectations with flying colours.
Healthcare providers who aspire to leadership positions in their
professional society should own this book and even look at it from
time to time. It is a one-stop source for information and
advice.'
Albert I Wertheimer, BS, MBA, PhD, Doody's Notes, 31st July
2009
*Doody's Notes*
'This book is an interactive and engaging guide to establish
professional, practical, and rewarding relationships that will
support therapy and enhance patient health, safety, and morale.
This book is recommended for students, technicians, and pharmacists
to enhance their communication skills.'
The International Journal of Pharmaceutical Compounding, Volume 6,
Issue 35, 28th August 2009
*International Journal of Pharmaceutical Compounding*
'Bruce Hugman's speciality is communication and this is a most
useful and comprehensive book on the topic. Sections are all well
referenced and supported by fact boxes, tables and diagrams. This
book has to be one of the best references to help an assignment
gain extra depth and an improved grade'.
Greta McGough, Nursing Standard, Vol 23, no 50, August 2009
*Nursing Standard*
'Hugman raises many interesting issues such as: do we like the
patient?; social aspects of communication; and the need to be aware
of our responses (including sexual) to people. For those who want
even more, he provides an extensive appendix with useful books and
websites, and a section on a detailed framework for consultation
developed by Silverman et al. called the Calgary-Cambridge
Communication Process. This is more than a text book and something
that the interested pharmacist would enjoy reading. Its never
boring or preachy.'
Melanie Rantucci, MScPhm, Ph.D. Pharmacy Practice, September
2009
*Pharmacy Practice*
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