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Web Writing that Works (Voices That Matter)

Rating
2 Ratings
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Format
Paperback, 528 pages
Published
United States, 1 January 2002



  • Readers are shown how the constraints and opportunities of net delivery, graphical interfaces, and screen display must shape the way they write content.
  • Unique approach to presenting this material. Examples will be provided for four potential audiences: people who are reading to learn; to navigate or take action; to buy or sell; or to be entertained.
  • Gives specific guidelines, before-and-after examples, case studies, and personal advice from two experienced web writers.

This book presents style guidelines based on quantitative research and practitioner lore about what works on the web, what flops, and what looks like leftover newsprint. It shows how to apply those guidelines to many common Internet genres such as customer assistance, product descriptions, distance learning, marketing emails, or webzines. The book also includes case studies of the prose from popular sites-two page spreads that will show a screenshot, and analysis of the prose to see how well it works. As more companies recognize that their survival depends on putting the whole company up on the web, everyone will have to write material that appears on the website-not just specialists in IT, or Marketing, or some out-sourced agency. This is the handbook for those people.

Lisa Price is a nationally known e-commerce expert who has been a frequent guest on TV and radio. She is a published author, The Best of Online Shopping 0345436814 (Ballantine), and a frequent speaker on the air and at conventions about the web and e-commerce.


Jonathan Price is a published author, The Best Thing on TV 0140050043 , Put That in Writing 0140073388 (both for Viking), among many other books on technology. He is a frequent presenter at technology and writing conferences as well as a consultant to many high tech companies, such as Apple, Cisco, Oracle and Sun among others, on writing for the Web and technical writing.


Home Page.


I. CATCH THE NET SPIRIT.


1. Who Am I Writing for, and Incidentally, Who Am I?

2. What Kind of Thing Am I Creating?

3. What Will the Web Do to My Text?

4. Attention!

II. WRITE LIKE A HUMAN BEING.


5. Idea #1: Shorten That Text.

6. Idea #2: Make Text Scannable.

7. Idea #3: Cook Up Hot Links.

8. Idea #4: Build Chunky Paragraphs.

9. Idea #5: Reduce Cognitive Burdens.

10. Idea #6: Write Menus That Mean Something.

III. FINE-TUNE YOUR STYLE FOR THE GENRES.


11. Writing in a Genre.

12. Creating Customer Assistance That Actually Helps.

13. Persuading Niche Markets, Individuals, and the Press.

14. Making News That Fits.

15. Entertaining People Who Like to Read.

16. Getting a Job.

IV. BECOME A PRO.


17. So You Wannabe a Web Writer or Editor.

V. BACKUP.


18. Writerly Sites.

19. If You Like to Read.

Index.

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Product Description




This book presents style guidelines based on quantitative research and practitioner lore about what works on the web, what flops, and what looks like leftover newsprint. It shows how to apply those guidelines to many common Internet genres such as customer assistance, product descriptions, distance learning, marketing emails, or webzines. The book also includes case studies of the prose from popular sites-two page spreads that will show a screenshot, and analysis of the prose to see how well it works. As more companies recognize that their survival depends on putting the whole company up on the web, everyone will have to write material that appears on the website-not just specialists in IT, or Marketing, or some out-sourced agency. This is the handbook for those people.

Lisa Price is a nationally known e-commerce expert who has been a frequent guest on TV and radio. She is a published author, The Best of Online Shopping 0345436814 (Ballantine), and a frequent speaker on the air and at conventions about the web and e-commerce.


Jonathan Price is a published author, The Best Thing on TV 0140050043 , Put That in Writing 0140073388 (both for Viking), among many other books on technology. He is a frequent presenter at technology and writing conferences as well as a consultant to many high tech companies, such as Apple, Cisco, Oracle and Sun among others, on writing for the Web and technical writing.


Home Page.


I. CATCH THE NET SPIRIT.


1. Who Am I Writing for, and Incidentally, Who Am I?

2. What Kind of Thing Am I Creating?

3. What Will the Web Do to My Text?

4. Attention!

II. WRITE LIKE A HUMAN BEING.


5. Idea #1: Shorten That Text.

6. Idea #2: Make Text Scannable.

7. Idea #3: Cook Up Hot Links.

8. Idea #4: Build Chunky Paragraphs.

9. Idea #5: Reduce Cognitive Burdens.

10. Idea #6: Write Menus That Mean Something.

III. FINE-TUNE YOUR STYLE FOR THE GENRES.


11. Writing in a Genre.

12. Creating Customer Assistance That Actually Helps.

13. Persuading Niche Markets, Individuals, and the Press.

14. Making News That Fits.

15. Entertaining People Who Like to Read.

16. Getting a Job.

IV. BECOME A PRO.


17. So You Wannabe a Web Writer or Editor.

V. BACKUP.


18. Writerly Sites.

19. If You Like to Read.

Index.

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Product Details
EAN
9780735711518
ISBN
0735711518
Other Information
Illustrations
Dimensions
23.2 x 18.6 x 2.8 centimeters (0.91 kg)

Table of Contents

Home Page.
I. CATCH THE NET SPIRIT.

1. Who Am I Writing for, and Incidentally, Who Am I?
2. What Kind of Thing Am I Creating?
3. What Will the Web Do to My Text?
4. Attention!
II. WRITE LIKE A HUMAN BEING.

5. Idea #1: Shorten That Text.
6. Idea #2: Make Text Scannable.
7. Idea #3: Cook Up Hot Links.
8. Idea #4: Build Chunky Paragraphs.
9. Idea #5: Reduce Cognitive Burdens.
10. Idea #6: Write Menus That Mean Something.
III. FINE-TUNE YOUR STYLE FOR THE GENRES.

11. Writing in a Genre.
12. Creating Customer Assistance That Actually Helps.
13. Persuading Niche Markets, Individuals, and the Press.
14. Making News That Fits.
15. Entertaining People Who Like to Read.
16. Getting a Job.
IV. BECOME A PRO.

17. So You Wannabe a Web Writer or Editor.
V. BACKUP.

18. Writerly Sites.
19. If You Like to Read.
Index.

Promotional Information

Attention, Web writers! This book will show you how to craft prose that grabs your guests' attention, changes their attitudes, and convinces them to act. You'll learn how to make your style fast, tight, and scannable. You'll cook up links that people love to click, menus that mean something, and pages of text that search engines rank high. You'll learn how to write great Web help, FAQs, responses to customers, marketing copy, press releases, news articles, e-mail newsletters, Webzine raves, or your own Web resume. Case studies show real-life examples you can follow. No matter what you write on the Web, you'll see how to personalize, build communities, and burst out of the conventional with your own honest style.

About the Author

We are professional Web writers and editors. We regularly coach other writers, showing how to tailor their prose for e-mail, Web pages, and discussions. We focus on text, not design or tags. If you have to write text that will go up on the Web, we're talking to you. We have written for the Internet for the last seven years, so we talk from real experience-and affection. We love the spirit of the Net. We come out of a background in journalism (writing for magazines such as Esquire, Harper's, Reader's Digest, and TV Guide), technical communication (writing and consulting with an A-to-Z of high tech firms), art (conceptual art in New York), TV and radio (dozens of interviews, and our own shows). Along the way, we've written 24 books for major publishers and hundreds of articles for Web sites. Our consulting clients include such firms as America Online, Apple, Broderbund, Cadence, Canon, Cisco, Coupons.com, Disney's Family.com, Epson, eToys, FileMaker, Fujitsu, Hewlett-Packard and HP.com, Hitachi, IBM, KBKids.com, Ketchum, Kodak, Los Alamos National Labs, Lotus, Matsushita, Middleberg Euro, Mitsubishi, Nikon, Ogilvy, Oracle, PeopleSoft, Relational, Ricoh, Sprint, Sun, Symantec, Visa, Xerox, and Zycad. Jonathan has taught writing at New Mexico Tech, New York University, Rutgers, University of New Mexico, and the Extension programs of the University of California, Berkeley, University of California, Santa Cruz, and Stanford. Lisa was the Features Editor at KBKids.com from startup days to $80 million merger; she writes a weekly Internet column, ShopTalk, for Coupons.com. She frequently appears on TV and radio. We live in an adobe house in the woods along the Rio Grande as it flows through New Mexico. Our sons, Ben and Noah, take the Web for granted, but prefer football.

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