PART I THE FOUNDATIONS OF COMMUNICATING IN GROUPS 1
1 The Small Groups in Everyone’s Life 3
2 Human Communication Processes in the Small Group Context 21
3 The Small Group as a System 55
PART II DEVELOPING THE GROUP 79
4 Diversity and the Effects of Culture 81
5 The Members and Their Roles 115
PART III SMALL GROUP THROUGHPUT PROCESSES 143
6 Communication and Group Culture: Tensions, Fantasy, Socialization, Norms, and Climate 145
7 Leading Small Groups: Theoretical Perspectives 179
8 Leading Small Groups: Practical Tips 209
PART IV IMPROVING GROUP OUTPUTS 239
9 Problem Solving and Decision Making in Groups: Theoretical Perspectives 241
10 Problem Solving and Decision Making in Groups: Practical Tips and Techniques 277
11 Managing Conflict in the Small Group 313
PART V GROUP OBSERVATION AND EVALUATION TOOLS 349
12 Tools for Assessing and Evaluating Groups 351
Appendix A: Preparing for Problem-Solving Discussions: Informational Resources for the Group 383
Appendix B: Making Public Presentations of the Group’s Output 392
Glossary 413
Credits 423 Name Index
424 Subject
Index 434
Gloria J. Galanes is professor emerita and former dean, College of
Arts and Letters, Missouri State University. Her 22 years spent in
university administration have fueled her long-standing interest in
small groups. In addition to small group courses, she has taught
organizational communication, leadership, communication and aging,
intercultural communication, quantitative research methods, and
applied communication research. Dr. Galanes was the founding
director of the Citizenship and Service Learning program at
Missouri State. Her classes have investigated such topics as
the needs of youth in the community, the needs of older adults, and
the perceptions of Springfield Public Schools on behalf of numerous
community organizations in Springfield. Her research into community
issues has continued since her retirement. She is the co-author of
two small group communication textbooks and co-edited a text on
social constructionism. Her Ph.D. is from The Ohio State
University.
Katherine L. Adams is an Emerita Professor and Chair of
Communication at California State University, Fresno. She
received her Ph.D. in Communication from the University of Utah
under the direction of the late B. Aubrey Fisher; a renowned small
group communication scholar. She taught in the areas of
interpersonal communication, communication theory, and small group
communication. She authored a textbook in interpersonal
communication as well as an introduction to communication.
She co-authored with Gloria Galanes, multiple editions of this
group communication book as well as Communicating in Groups:
Application and Skills. During her 38 year tenure in academia she
chaired five academic departments and is a Past President and
Distinguished Service Award winner of the Western States
Communication Association.
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