Table of Contents

• SECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION
• Chapter 1 Is Your Organization High Performing?
• Chapter 2 The Power of Vision
• SECTION II: TREAT YOUR PEOPLE RIGHT
• Chapter 3 Empowerment Is the Key
• Chapter 4 SLII®: The Integrating Concept
• Chapter 5 Self Leadership: The Power Behind Empowerment
• Chapter 6 One-on-One Leadership
• Chapter 7 Essential Skills for One-on-One Leadership
• Chapter 8 Building Trust
• Chapter 9 Coaching: A Key Competency for Leadership Development
• Chapter 10 Mentoring: The Key to Life Planning
• Chapter 11 Team Leadership
• Chapter 12 Collaboration: Fuel for High Performance
• Chapter 13 Organizational Leadership
• Chapter 14 Organizational Change: Why People Resist It
• Chapter 15 Leading People Through Change
• Chapter 16 Managing a Successful Cultural Transformation
• SECTION III: TREAT YOUR CUSTOMERS RIGHT
• Chapter 17 Serving Customers at a Higher Level
• SECTION IV: HAVE THE RIGHT KIND OF LEADERSHIP
• Chapter 18 Servant Leadership
• Chapter 19 Determining Your Leadership Point of View
• Index

About the Author

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the coauthor of the iconic New York Times bestseller The One Minute Manager ®–revised and released as The New One Minute Manager ®–as well as 65 other books whose sales total over 22 million copies in 47 languages. Blanchard’s other business bestsellers include Raving Fans, High Five!, and The Secret: What Great Leaders Know and Do. Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global leader in creating the world’s best managers, training more than 150,000 people each year.

This book contains indispensable contributions from The Ken Blanchard Companies’ founding associates and consulting partners, including Marjorie Blanchard, Madeleine Homan Blanchard, Scott Blanchard, Don Carew, Eunice Parisi-Carew, Randy Conley, Kathy Cuff, Garry Demarest, Claire Díaz-Ortiz, Chris Edmonds, Fred Finch, Susan Fowler, Bob Glaser, Lael Good, Vicki Halsey, Laurie Hawkins, Judd Hoekstra, Fay Kandarian, Linda Miller, Alan Randolph, Jane Ripley, Jesse Stoner, Drea Zigarmi, and Pat Zigarmi.