"In Charge: A Competence Approach to Supervisory Management" is a fundamentally new and important series of books for all those training in supervision and management at NVQ/SVQ level 3. The books are designed to impact the underpinning knowledge to fulfil the MCI's competencies. "Managing Operations" examines the different types of organizations in both the public and private sectors. It considers the relationship between operations, marketing and personnel, and looks at: work practice, planning, resourcing, legislation, and customer relations. Providing a clear introduction and packed with examples and cases, "Managing Operations" is a complete overview of the supervisory functions and the skills they demand. The books will be especially useful for those taking courses via the NEBSM, RSA, ISM, City and Guild and BTEC. Other series titles include "Managing Finance" and "Information and Managing People".
"In Charge: A Competence Approach to Supervisory Management" is a fundamentally new and important series of books for all those training in supervision and management at NVQ/SVQ level 3. The books are designed to impact the underpinning knowledge to fulfil the MCI's competencies. "Managing Operations" examines the different types of organizations in both the public and private sectors. It considers the relationship between operations, marketing and personnel, and looks at: work practice, planning, resourcing, legislation, and customer relations. Providing a clear introduction and packed with examples and cases, "Managing Operations" is a complete overview of the supervisory functions and the skills they demand. The books will be especially useful for those taking courses via the NEBSM, RSA, ISM, City and Guild and BTEC. Other series titles include "Managing Finance" and "Information and Managing People".
List of Figures.
Foreword.
Acknowledgements.
Introduction.
Setting Operations in Context.
The Operations Process.
Planning.
Organizing and Implementation.
Control.
Communicating with the Customer.
Managing Materials.
Managing the Working Environment.
Personal Competences.
References.
Further Reading.
Index.
Roger Cartwright (MA, DMS, CertEd, FCollP, MIMgt) is the
Deputy Head of Faculty at the Business, Management and Computing
Faculty at Perth College, Scotland.
Anita Candy (BA Hons, FETC) and Micheal Collins
(ACIB) are consultants at the Management and Professional Studies
Unit of the Oxford College of Further Education.
George Green (MA Cantab) runs his own consultancy and
lectures at both Oxford Brookes University and the Oxford College
of Further Education.
The team have a background in the retail sector, banking, health service management, the transport industry, manufacturing, local government education and the armed forces. Members of the team have acted as tutors/facilitators for major organizations, including British Airways, the Civil Aviation Authority, Autotype International, Transit Holdings and Shell (Expro).
"It is comprehensive, covering all aspects of operations management and is ideal as a first step into the subject ... The concept of competences is well explained and is likely to be a useful reference for supervisors." Donna Green, Manager, Rover Group.
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