Table of Contents

Introduction Chapter 1: The Roadmap: Learning How to Navigate Chapter 2: The Process Inventory: Identifying and Prioritizing the Process List Chapter 3: The Foundation: Avoiding Scope Creep Chapter 4: The Process Map: Flowcharting and Documenting Chapter 5: Time and Cost: Introducing Process and Cycle Time & Verification: Gaining Buy-in Chapter 6: Improvement Techniques: Challenging Everything Chapter 7: Internal Controls, Metrics and Tools: Making it Real Chapter 8: Process Test: Making Sure it Works Chapter 9: Implementation: Preparing the Organization Chapter 10: Continuous Improvement: Embracing the New Mindset Chapter 11: Executive Summary: Getting Recognition Chapter 12: Case Study: Sharing a Real World Example Appendix: Blank Templates Index

About the Author

Susan Page is a manager of HRIS for The Walt Disney Company. She is a sought-after consultant on business-process improvement and technology initiatives.

Reviews

"With The Power of Business Process Improvement to lead the way, business managers will have the power to help their business stay competitive and responsive to customers, as well as nimble and resilient." --The Work Style Magazine