Help Desk

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What are your shipping rates?
How does Ask a Question work?
How does an e-Gift work?
How do I place an order with Fishpond.com.hk?
What is an Unreliable Supplier Product?
I am an author/publisher, how can I add my book to your site?
Learn about Cash Rewards
Can I use a PO Box for delivery?
Learn about Sell Yours
What payment methods can I use?
Is it safe to give out my credit card details online?
What is Quote Me?
If I send a gift, will they see the price?
Why does the same book have a different price?
What do Sell Yours product conditions mean?
What are Fishpond's Affiliate Terms?
What is the Sell Yours handling fee on the Payment History?
What is your Pre-order Price Guarantee?
Can I sell a product that's not in your catalogue?
Can I pick up my order?
What region are your DVDs?
What happens after an item is sold?
I would like Fishpond to erase my customer data, how do I request this?
How do I add another product to my order?
I haven’t sold anything in a while, will anything happen to my account?
What is a Restocking Fee?
When will I be paid for my sales?
I used to have my credit card details saved on your website, but now I can't find them. Where are they?
Do you match the price of a competitor's product?
Can I have a discount if I order in bulk?
What is an UltraViolet movie?
Can you send me a tax invoice?
I can't find the book that I am looking for in your catalogue.
I have a voucher code, how do I use it?
Can I email Fishpond My Credit Card details?
Learn about Fishpond's Image Search
Sell Yours rules and expectations
My book contains a mis-print, what should I do?
What do the different product statuses mean?
How does your site calculate sales tax?
What does 'Quantity Available' mean?
How do I change my delivery address?
Can I use A debit Card?
Why can't my order be delivered to a PO Box?
How do I change my payment method?
What is the wishlist for?
I am an author/artist/publisher, how can I add information/images about my product?
The hardcover book I received appears to have poorly cut page edges, should I return it?
Do you have a product in stock?
What does "Currently Unavailable New" mean?
How does an e-Gift work?
How can I play DVDs from other regions?
What is Group Buy?
Can I order a book that says out of print?
How do I change the quantity of an item in my shopping cart?
What payment methods can I use?
Captcha Instructions
Media Enquries
When will my credit card be charged?
How do I delete an item from my shopping cart?
What is an Unreliable Supplier Product?
I would like to reproduce material from a book, who should I contact?
How do I change my delivery address?
How do I log out from My Account?
My order was damaged in transit, can I return it for a replacement?
How can I change my password?
I forgot my password
What does 'Order Delayed Staff Checking' mean?
How do I change my email address or my account name?
I've completed the returns form. When will I receive my refund?
Can I return an item I purchased on Fishpond.com.hk?
My order has been cancelled. Where's my refund?
Can you give me more information about a product in your catalogue?
I am not receiving any emails from Fishpond.com.hk
What is Fishpond's environmental policy?
About My Account
I received a shipped notification by email. When should I expect my order to arrive?
I want to check previous helpdesk announcements
Do you offer student discounts?
How do I subscribe/un-subscribe from Fishpond emails?
How do I cancel a product from my order?
Where's my order?
Credit Application Form
Do you wholesale books and/or music?
How do I apply for a wholesale / credit account?