I've completed the returns form. When will I receive my refund?

Please allow up to 30 working days for your return to be processed.

As soon as we have received your return and your refund has been completed, we will send an email notification to confirm.

If you do not receive an email notification after 30 working days, please contact us.

• What is a Restocking Fee?
• My book contains a mis-print, what should I do?
• The hardcover book I received appears to have poorly cut page edges, should I return it?
• My order was damaged in transit, can I return it for a replacement?
• Can I return an item I purchased on Fishpond.com.hk?
• My order has been cancelled. Where's my refund?