My order has been cancelled. Where's my refund?

Refunds are usually processed within 2-3 working days of your order being cancelled, but please allow up to 5 working days before contacting us if you haven't received your refund.

If you paid by Credit Card:

Please allow a few days for the refund to show up on your credit card statement.

If we are unable to process your refund due to an expired credit card, the amount will be refunded to your Fishpond account. We will notify you by email if this is the case.

If you are returning a product, please visit our Returns help page.

• What is a Restocking Fee?
• My book contains a mis-print, what should I do?
• The hardcover book I received appears to have poorly cut page edges, should I return it?
• My order was damaged in transit, can I return it for a replacement?
• I've completed the returns form. When will I receive my refund?
• Can I return an item I purchased on Fishpond.com.hk?